From workspace to home space, chatbots have entered everywhere. Alexa to Siri, all are our friends now. Every single day we give so much information related to us, our life and what work we do to these bot buddies so that they not only understand us but use the same information to answer all our queries. Machines have now started answering back and are all over the networks to better serve the customers. But these technological advances come with a loophole- Security Threats!
Since chatbot technology is responsible for collecting and safeguarding personal information, they are naturally an attraction for hackers and other malicious software. While there is increasing threat, the demand for conversational chatbots is also skyrocketing to automate responses and decrease waiting time with full personalized experience. But what are the threats that a conversational AI enabled chatbot might face? Here’s a list:
Everything from viruses, Trojan horses to adware, are included in Malware. Malware is specifically designed to damage your system and the preexisting files or to steal any type of data. Softwares like Trojan horses might appear legit on first glance or from a legitimate website but once it enters your system, it duplicates files, copies data and everything else to shut down your system.
We’ve all heard about them, and we all have our fears. Viruses are one of the most common security threats and if released into your bot system, it can be used for data theft.
3. Repurposing of conversational Chatbots
Changing bot flows or the information it stores is a customary practice when comes to cybercrime. The bots serve as a tool to automate mass attacks- such as data theft, serve crashing, use your devices to defraud other people without your consent and knowing.
4. Impersonation of Individuals
Here we are talking about conversation AI enabled chatbots, which are made to talk. People want to talk with these chatbots and share their queries or maybe little life updates. Impersonating to be a bot is not only getting access to sensitive information but also playing with people’s emotions. This type of attack is usually against officials of higher ranks but is equally a scam for common people.
5. Denial of Service attack
Denial of service attack is when your conversational chatbot denies carrying out a task or in general any command. This is when your bot stops listening to your client as well as stops serving them. This can become a huge pitfall for e commerce companies whose chatbots are designed to process and help customers with their queries.
FACTORS BEHIND THESE ATTACKS:
- Unencrypted communications
- Lack of or No HTTP protocols
- No follow up of security protocols by employees
- Back-door access by hackers
- Hosting platform issues
HOW TO SECURE CONVERSATIONAL AI CHATBOTS??
Here’s a list of techniques that can be used to save your bot from turning into an evil one.
This is the oldest technique to only allow access to the people “actually allowed”. The basics are here to provide a unique id and password which is asked each time they login. Other addition is to give OTP (One Time Password) each time they login. This ensures that nobody is trying to get access to someone else’s account. Similar authentication of each employee and user can ensure chatbot’s security. Other forms of authentication include biometric authentication and authentication timeout.
- END-TO-END ENCRYPTION
Encryption is to convert the message in such an unreadable form which only the sender and receiver can decrypt and read. This stops anyone else from seeing any part of the message sent. This is being widely adopted by Chatbot designers and is without a doubt one of the most robust methods of ensuring Chatbot security. It’s a key feature of chat services like WhatsApp and large tech developers have been keen to guarantee the security of such encryption, even when challenged by national governments.
- Self-Destructive Messages
Self-Erasing or Destructive messages is another successful way to enhance chatbot security. This can be used in cases where users must share sensitive information which needs to be destroyed or deleted within a specific period of time. Chatbots for banking and insurance can include this feature to better up chatbot security.
- Secured Protocols
The default setting for any security system is the HTTPS protocol. If your data is being transferred via HTTPS protocol and encrypted connections, TLS and SSL, your data is secured from vulnerabilities and different types of cyber-attacks.
- Extra Security Additions
Additional security can be achieved by getting extra layers of protection. With the use of Firewalls, developments in AI, Better Human training, etc., screening of chatbots is possible.
Conversational Chatbots are all the rage, but something of a risk too! While these AI enabled conversational chatbots bring another level of excitement and hype in the communication sector, robust and multi-layer protection becomes a must so that customers continue to use these bots with the same hype and no threat. Kevit makes sure that you and your customers always enjoy a secure and safe environment to communicate and that your dataset is safeguarded with required safety. Let’s discuss important safety techniques today itself. Contact us at firstname.lastname@example.org and know more about chatbots and security at www.kevit.io.