WHATSAPP E-COMMERCE : NEW MARKET FOR YOUR BUSINESS

Get your Ecommerce Store on WhatsApp and turn your visitors into Recurring buyers now!!   

If there’s any industry that has seen rocket ship-like growth from the time of its outset, it’s the Ecommerce industry with $4.23 trillion worldwide sales in 2020 and global sales expected to total $4.92 trillion worldwide in 2021. These stats are enough to show that despite the downturn faced by the global market in last one year, Ecommerce business did not stop and never will.  

The potential of the e-commerce industry as online shopping has become one of the most popular internet activities worldwide. And hence it only makes sense to be where your customers are. One such concurrent messaging app and social media that all can think of is WhatsApp! 

Used by more than 2 billion users monthly, WhatsApp can be declared as the largest messaging app and quite a money-spinning platform with its wide reach and easy messaging features. This all scream for an intersection of WhatsApp Ecommerce and AI enabled Chatbots for higher conversation rates, along with WhatsApp Chatbot advantages.  

Why WhatsApp for eCommerce?  

When 68% of WhatsApp users find WhatsApp Ecommerce as the best way to reach a brand, we know that all the good stuff promised by WhatsApp automation is legit. Other good numbers suggest 99% open rates and boosting response rates.    

68% of WhatsApp users agreed it was the best way to reach a business because of the ease of accessibility, asynchronous communication and instantaneous responses. WhatsApp has a 70% open rate, 2x of what emails have. Enterprises like Renault saw a 163% direct increase in customer engagement, while Shopclues.com saw a 57% increase in new orders placed just by communicating on WhatsApp. The amount spent on WhatsApp calls per day is a whopping 2 billion minutes per day. 

WhatsApp Ecommerce Chatbot Use-cases  

  1. Lead Generation 

Being an important part for any business, leads now can be easily generated with the help of quicker and interactive responses. WhatsApp Automation is itself designed to carry out such functions and instilling the same for your ecommerce business will pave way for your success story.    

  1. Placing an Order 

Simplify the process of ordering with the help of WhatsApp Ecommerce bots by creating a single-channel experience from a lead generated to a regular customer. Out of all the procedures, placing orders is what drives revenue, and if your business can provide the same to its customers from the comfort of their phone, then your brand is a big hit already.   

  1. Automated FAQs 

Chatbots can handle frequently asked questions in huge volumes, be it related to the products, their sizes, colours, payments, payment methods, tracking order, refunds, discounts and coupons, and more. This saves time and customers can expect instant replies which increases customer retention and conversation rates. Ensure high-class user experience throughout the customer journey.  

  1. Repeat Queries and Orders 

For any business, retention of a customer is very important, mainly for 2 reasons. Firstly, to earn customer loyalty. Consistency in good services is going to make your customers believe that your business sticks to its words. Secondly, it will cost 7 times more to acquire a new customer than to repeat services to a regular one.  

So, first aim is to retain a customer with smoother purchase experiences and after purchase services and then repeat their orders with the help of a WhatsApp chatbot. Recreate your customers previous purchases, their previous food orders with ecommerce bots.   

  1. Returns and Refunds 

Returns and refunds are problems shared by both, customers and business owners. Returns have been one of the top 7 problems faced by (r)e-tailers and businesses, while 25% online orders are returned by customers for various reasons. Bad return and refund experiences often ruins a company’s reputation and its relationship with its customers.  

So, WhatsApp ecommerce chatbots can help users with this trickiest process of ecommerce and can provide reasons for refunds which the customers can select to further help the company work and remove any loopholes that stop them.   

  1. New Updates  

WhatsApp Ecommerce chatbots can help notify customers about new products, offers and discount so that they don’t miss out and stay updated. This new era of internet is all about following the trends and these chatbots can help your customers know it all, at the right time. 

TO SUM UP  

In current time Business growth is purely based on how your online entity endorses the potential customer laned on your website. Kevit’s chatbots are designed to serve your visitor’s query and guide them to have a successful transaction. E-commerce is the new way of shopping and world is drifting on this for their day-to-day buying’s, assisting them 24X7 has become the primary concern of every e-commerce business. You can relax while our chatbot will take care of every crucial part of building a great customer experience. Know more about WhatsApp chatbots at www.kevit.io and contact us at coffee@kevit.io.

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