CHATBOTS FOR THE TRAVEL INDUSTRY

OH, you’re thinking of taking a holiday? Then the list of questions that’s going to bombard your mind are 

Where to go? 

How to go? 

What to do there?  

What are the famous tourist spots? 

What about our accommodation?  

These are just a few mentioned ones from the array of questions that travelers think of. Now the answers to all these questions are scattered all over the Internet or else you must depend on someone’s recommendations. While both the options are dubious, there’s a way where all your questions can be/ are answered.  

*enters* TRAVEL CHATOT  

Along with all the buzzing industries like Ecommerce, Healthcare, Banking, Travel Industry has seen the transition from being manual to automated chatbots. The digital revolution has to a great extent disrupted the travel industry and online bookings, check-ins, travel Wikipediaes are all proofs of that.    

Right from booking towards handling queries in a real-time journey, local guidance, and refunds, AI (Artificial Intelligence) powered Travel Chatbot is enhancing customer support efficiently. Pro-active assistance with a chatbot for booking hotels, car trips, monument & park tickets is trending due to its anytime availability and ease of access. A survey has shown that 87 % of users would interact with a travel chatbot if it could save them time and money.  
There’s a lot that AI-powered chatbots can do to make life easier for customers and travel service providers alike. Read on to learn about four of the major ways that conversational AI is changing the travel industry for the better. 

TOP USE CASES OF TRAVEL CHATBOT 

Travel Planning Consulting 

Online assistance becomes much of a requirement for the tourists who are planning their holidays for a relatively new place. Travel chatbot helps them figure out what is the greatest deal according to their preferences. The online market is getting tougher, with around the clock assistance businesses can jump up their conversion rates. 

  • Sentiment Analysis 
  • Suggestions 

On-the-go Helper 

Travel Chatbots serves the tourism industry in many ways, one of which is being the local e-guide for tourists. It will help the tourist navigate into a pristine environment, search for famous nearby monuments, eatery, shops, medical assistance, and much more. 

  • Real-time assistance 
  • Location-based suggestions 

Monetary Transactions 

Integrated with the payment gateway, a travel chatbot is capable of handling all the bookings as well as a cancellation by accepting and refunding the money online. These operations are carried out by simply conversing with the bot on the customer’s favorite messaging platform. 

  • Easy refunds and bookings 
  • Multiple platform support 

Cost Optimization 

When a tourism dedicated company opts for a travel chatbot, it eliminates the need for a dedicated team for customer support which decreases the company expenses and team management. Travel chatbot pipelined with FAQ database will address most of the queries instantly and there will be less human intervention needed. 

  • Require fewer employees 
  • Centralized management 

HOW CHATBOTS BENEFIT THE TRAVEL INDUSTRY?  

What makes chatbots a great candidate in the travel industry are these features:  

Chatbot Sensitivity 

 User-friendly and personalized chatbots make sures better customer support, making space for greater opportunities for companies to generate leads through chatbots. For example, a chatbot utilized by GRT Hotels & Resorts exchanged over 175,000 messages within 2.5 months of its launch. This resulted in:  

  • 84% people shared their contact details after communicating with the chatbot  
  • 40% of the customers had booking intent           

Chatbot’s prompt responses  

Chatbots are known for their readiness and instant responses with round the clock availability. These same abilities of chatbots across different communication channels, with hand over facility to a live agent if needed is what is the reason behind the success of travel chatbots. When around 50% customers expect businesses to be online 24*7, real time responses are of utmost importance.  

Along with the waiting time, what matters is how engaging the chatbot is. Monotonous conversations will drive away leads because of boredom. So, it’s necessary to have chatbots that understand and use human humor. Here’s where Conversational AI plays its part.  

Reliability 

How much a customer can rely on a chatbot depends on its capabilities of Natural Language Processing and Understanding and its deep learning based on each customer interaction. Having an up-to-date training dataset about travel prices, destinations, packages, and comparisons ensures travel chatbot reliability and makes it a treasure trove of data.  

Kevit’s Travel chatbot stands out from the crowd to be the best multiplatform and multilingual chatbot with easy integration to your web entity and smart training sessions. This ensures a high satisfactory level in travel enthusiasts who are planning their holidays. Know more about travel chatbots at www.kevit.io and contact us at coffee@kevit.io for the same! 

Happy and Safe Travelling!😊 

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