How to Reach Us

Compose an email

Send your query to helpdesk@kevit.io

Use a clear & descriptive subject line

Mention project name, feature & error type as well
Format: < Project Name > | < Category > - < Short Description >
For Example:
Website XYZ | Performance Issue - Page loading very slowly.
ChatbotX | Message Flow Issue - Bot not responding after user input
Website ABC | Form Error - Contact form submissions not being received

Describe the issue

  • What were you doing when the issue occurred?
  • What result did you expect?
  • What error message or unexpected behaviour did you see?

Attach supporting materials

Include screenshots, logs or short screen recordings

Send mail, Ticket Created, Account Manager Assigned

Once you email us, a ticket is created and account manager follows up.

Important Notes

Keep Conversations Together

Do not start a new email conversation for the same issue. Please reply to the exising message so all context stays together.

One Issue per Email

For each new bug or issue, raise a separate ticket by writing a new email. Please do not mention multiple issues in the same email.

We Value Every Email

Every email is reviewed and responded to. No email is ever ignored.

Frequently Asked Questions

Start by opening the website in incognito or private browsing mode.

If it works fine there, clear your browser cache and cookies in your normal window and try again.

Make sure your app is updated to the latest version from the Play Store or App Store. If the problem continues, send a screenshot or screen recording of the error, so we can investigate.

Send a new message such as Hi, Hello, or Olá, to restart the conversation.

If the chatbot still does not respond, take a screenshot of the chat and share it with us along with the time it occurred.

Reply to the same email thread used previously for that issue.

This keeps the conversation and investigation history in one place so our team can review it efficiently.

If attachments exceed the email limit, you can upload them to Google Drive, Dropbox or WeTransfer and share the link in your email.

Make sure the sharing settings allow our team to view or download the files.

All issues should first be reported by email so we can document and track them properly.

If a call is required, your account manager will arrange it based on the situation.

Our Commitment

We understand that timely support is critical to your business.

Our team monitors all client communications diligently, ensuring that every query is reviewed and
addressed as soon as possible.

We continuously work to improve our response and resolution times so you can stay focused on what matters most: growing your business while we handle the technical details.

Thank you for choosing kevit

We are always here to help you succeed.

helpdesk@kevit.io