Build personalized chatbot conversations on WhatsApp for common data-driven queries. This gets more engaging with personalized campaigns, rich media elements, interactive messages and collection of customer details to qualify leads.
Recognize what your customers are trying to say with our smart NLP engine, trained with intents and entities to reply back in the most human way possible. Continuous training for newer human intents makes this deal a whole lot better.
Support that never stops! Provide seamless live agent escalation in real-time with agent-friendly features that can help improve their productivity and help manage query traffic, resulting in happy customers and happier employees.
Set up one time or recurring digital campaigns to engage with customers and increase brand recall. The campaigns can be anything from launching new products, announcing festive offers to reminding users about abandoned carts.
Integrate your existing CRMs and ERPs, third-party apps like marketing tools, support ticketing software and more to supercharge your chatbot workflows, add more meaning to them and enable personalized customer experiences.