Leverage AI-powered multilingual bot conversations to collect basic user details and qualify leads for your business. This whole journey can be more engaging with the use of rich media content, product templates and feature menus.
Promise constant support with the best of AI and human. Provide seamless live agent escalation in real-time with agent-friendly features that can help improve their productivity and help manage query traffic.
Get insights of customer inquiries and behavior to understand how they interact with your brand. Kevit’s intuitive analytics dashboard records real-time bot and agent data from all channels to help you take data-derived decisions.
Engage customers with keyword-based campaigns to highlight products and drive conversations. The idea is to promote these keywords in your IG stories and posts which when used by customers to chat with your brand, will trigger preset bot conversations.
Integrate your existing CRMs and ERPs, third-party apps like marketing tools, support ticketing software and more to supercharge your chatbot workflows, add more meaning to them and enable personalized customer experiences.