AI Chatbot : Get Started with Best Technology Today!
- September 10, 2021
- Priyanka Shah
- Chatbot, Conversational AI
Where have we not yet encountered a chatbot? AI chatbot are now an essential part of our digital identities, whether it be the Siri on your phone, the bot on your preferred eCommerce app, or the one sending you updates on WhatsApp. We have daily conversations with them; they are aware of the current conditions and the quickest path to our destinations. In fact, 4 out of 10 internet users worldwide say they would rather chat with a chatbot than a live person when they need assistance with anything.
Chatbots are constantly improving at fulfilling their purpose, just like any other technology that is in development. The use of chatbots in the industrial sector is also very successful. But first, let’s cover the fundamentals about chatbots.
What is an AI Chatbot?
An AI Chatbot is a computer program that uses artificial intelligence (AI) to simulate human-like conversations and provide automated assistance. These AI-powered chatbots are powered by natural language processing (NLP), natural language understanding (NLU) and machine learning automation technologies, enabling them to understand user queries, respond appropriately, and carry out tasks. AI Chatbots can be used in a variety of applications such as mobile apps, live chats, websites, and more. They use conversational AI capabilities to communicate with users in natural language. Such AI chatbots can automate customer support inquiries, helping businesses save time and money by automating mundane tasks. With their advanced AI-powered chatbot technology, businesses can automate customer service inquiries as well as resolve complex customer queries faster than ever before. Overall, AI Chatbots are becoming increasingly popular for businesses looking to automate their customer service operations and offer a seamless customer experience.
What are some use cases for chatbots?
AI chatbots are a powerful tool for businesses to deploy in order to improve customer experience. AI chatbot technology allows the bots to understand complex queries and respond with relevant answers or solutions. They can be used for anything from:
- Providing customer satisfaction and service,
- Managing orders and
- Booking appointments to providing detailed product information.
- Businesses can also automate routine tasks and help their employees focus on more important work.
- Customers can find answers quickly without waiting for a response from a live chat agent.
- Chatbots can also help businesses gather data about their customers’ preferences and behaviour which is invaluable for targeted marketing campaigns.
What are the benefits of Artificial Intelligent Chatbot?
A bot is a computer program that can simulate conversation with a human user. AI bot technology has advanced significantly in recent years, making it easier for businesses to deploy a chatbot on their websites. AI chatbots are an important tool for businesses to automate customers wants and needs and save time. However, AI chatbots can help businesses by automating the process of answering questions or providing information that a customer might need. Companies can also use AI chatbots to create automated marketing campaigns and even send promotional material directly to customers.
How does a bot work?
In a nutshell, it involves artificial intelligence (AI) and NLP to simulate a conversation with humans. Through ML algorithms, the conversational AI can recognize patterns in user input and respond accordingly. This makes it possible for computers to understand actual language as spoken by humans, as well as return appropriate responses. Below is the process which explains how it works in a simple way:
Parameters to be considered while defining the purpose of bots:
1) Research, Research and Some More Research
This is that step that will always be running in the background. Research becomes the foremost step before even building your chatbot because you want to make sure you know your market and your customers. Once all this is done and your bot’s set up and open for public use, research again is a huge parameter to take care of, because you want to keep up with its performance, how is your audience reacting to it, is it a happy reaction or resulting into irritation or are they even using it as much as they should. Once you are regular to this, nothing can stop your automated mate from performing its best and its optimized usage .
2) From Target Audience To Target Persona
The name itself is quite self-explanatory. The first step screamed at our face to know our audience and now we will know why. Knowing which group is going to use your bot can help you decide how you want to design the flow of your bot, what type of word stock to use and which ones to avoid (obviously you don’t want to get it awkward) and in general set the tone. If the bot is for a B2B company, then you have to make sure that it doesn’t sound as if it’s talking with a bunch of teenagers and vice-versa. Imagine using all that Genz words with a high-profile manager of a brand. Oh God, what a blunder!!!! Surely you wanna avoid that.
3) Automated But Monitored
As much as this sounds contrary, this is our favourite combo and soon yours too. We all know that computers are designed to be error free but after all it’s a computer. So, we suggest a human agent to monitor your chatbot and all its conversational flows to avoid mistakes and not lose any customers. Not that we have to even mention but Live Chat, mean to have human agents for service if the bot is unable to answer a query should always be available.
4) Surveys Paves Way for Accuracy
This step again connects you to your customer, but only after its done. Taking surveys only to know your public is not what we are talking about here. Take surveys of how much people like your bot by asking for reviews. There are companies online that can do the same for you. You can either use that option or best to ask your colleagues for a little favour. Basically, the point is to get real users to review your work. And what to use these surveys for? These can help you to make necessary changes for ease of use and targeting omnipresence of the bot as well. Response speed of the chatbot, its Accuracy, User Experience, Engagement Rates are some more of the parameters that will be checked too. This all so that our audience have a merry time, the non-technical ones too.
To Sum Up:
Implementing chatbots AI solution has never been as relevant as it is today. And doing it right so that one and all can use it, not only help you gain leads and customers but also their trust. They sure would like to stay for a real long time and for the same we are ready to help with our expertise in development of chatbot platform as well as the aftermath. Look at our services at Kevit.io or mail us at email@example.com Build a chatbot to solve your business problems today!
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