kevit
Click to Message ads to increase top funnel users & kick-start the purchase journey.
Personalized campaigns to notify users and win their interest.
Personalized recommendations based on user intent and purchase patterns.
Make quick purchases with product catalogs and payment integrations.
Automate post purchase interactions like purchase & delivery details, product feedback and more.
Make feedback collection a fun and conversational experience.
Seamlessly escalate queries of higher value to live chat agents for continuous support.
Agent assist tools to reduce churn time and skyrocket productivity!
Take leverage of ecommerce chatbots to attract new high quality leads with personalized broadcast campaigns and from your social media with Click-to-WhatsApp ads. Interact with them to gain invaluable insights into their wants and needs and observe CAC costs reduced by upto 30%.
Analyze customer preferences and purchase history with e-commerce chatbots to suggest relevant products, answer queries, and guide them through the purchase process. This personalized approach enhances customer satisfaction, drives sales, and improves overall user experience on your ecommerce platform.
Provide a connected retail experience to your customers with WhatsApp Catalog. Customers can view products, check product availability, compare products, place order, track order status, initiate exchange/refund, provide product feedback and in case of complex queries, can also escalate to human agents.
Maximize your ecommerce potential by leveraging chatbot integration with your existing CRM/ ERP systems to execute targeted campaigns, personalized promotions, and data-driven analytics to improve customer engagement and conversion rates. Connect with other apps ranging from Google Sheets to Shopify to Razorpay, etc with Kevit.io's out-of-the-box integrations.
While some ecommerce chatbots can facilitate payments within the chat interface, it ultimately depends on the specific implementation and integration with payment gateways. Chatbots can guide customers through the payment process but may redirect them to the website or a secure payment platform to complete the transaction. Kevit.io can help you with both the methods mentioned here.
WhatsApp Business API chatbots are built on a secure infrastructure provided by WhatsApp. The API implements end-to-end encryption to protect customer conversations and data. However, it’s important to ensure that your chatbot integration follows best security practices, such as securely handling customer information and adhering to data protection regulations.
Click-to-WhatsApp ads provide a seamless transition from ad engagement to conversation, allowing businesses to offer personalized assistance, address customer queries promptly, and guide them through the purchase journey. It enhances customer engagement and can lead to higher conversion rates and improved customer satisfaction.
Yes, WhatsApp Business API chatbots can provide order tracking updates to customers. They can send notifications regarding order status, shipping details, and estimated delivery times. Additionally, chatbots can offer support by answering frequently asked questions, resolving common issues, and escalating complex queries to human agents if required.
